Shipping Policy and Deadlines

Trusted Brazilian and International Suppliers

We work with Brazilian and international suppliers from the United States, Europe and Asia to ensure that you have access to the best products at the best prices. We have popularized global distribution, bringing products directly from the factory to your home.

Delivery Times

We are committed to delivering your product within 14 to 28 business days. It is important to note that if customs delays occur and the order is held in Brazil, the release time is not counted towards the delivery time. Please note that the delivery time to any location in Brazil varies from 20 to 90 days after payment confirmation, however, our commitment is, as stated, to deliver your product between 14 and 28 business days.

NOTE: The information "Product in Brazil" guarantees delivery within 15 business days.

Excellence in Logistics

We carefully select our suppliers not only based on price and quality, but also on shipping speed. We are committed to ensuring that your order reaches you as quickly as possible.

Monitoring and Support

If the estimated delivery time is exceeded, we recommend that you contact the Post Office to clarify the reason for the delay. If the Post Office does not have information about your order, do not hesitate to contact us immediately through the customer service form on our website, by email (contate@planetemporio.com) or even by WhatsApp (+55 11 9 9375-3602). We will check the situation with our suppliers and resolve the rare unforeseen event.

Satisfaction Guarantee

If it is confirmed that there is a problem with the logistics of your order, we will proceed with a FULL refund of your purchase immediately, after the necessary checks.

Tracking Code

We will provide the tracking code for your purchase by email between 2 to 10 business days after your order is dispatched.

We are committed to making your shopping experience with us as efficient and satisfying as possible. If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to assist you in any way possible.