Shipping Policy and Deadlines

Trusted Brazilian and International Suppliers

We work with Brazilian and international suppliers from the United States, Europe and Asia to ensure you have access to the best products at the best prices. We popularize global distribution, bringing products directly from the factory to your home.

Delivery times

Our commitment is to deliver your product within 14 to 28 business days. It is important to note that if customs delays occur and the order is held in Brazil, the release time is not included in the delivery time. We emphasize that the delivery time to anywhere in Brazil varies from 20 to 90 days after payment confirmation, however our commitment is, as stated, to deliver your product between 14 and 28 working days.

NOTE: The information "Product in Brazil" guarantees delivery within 15 working days.

Excellence in Logistics

We carefully select our suppliers not only based on price and quality, but also on fast shipping. We are committed to ensuring your order reaches you as quickly as possible.

Monitoring and Support

If the estimated deadline is exceeded, we recommend that you contact the Post Office to clarify the reason for the delay. If the Post Office does not have information about your order, do not hesitate to contact us immediately using the customer service form on our website, by email (contate@planetemporio.com) or even via WhatsApp (+55 11 9 9375-3602). We will check the situation with our suppliers and resolve the rare issue.

Satisfaction Guarantee

If it is confirmed that there is a problem in the logistics of your order, we will proceed with a FULL refund of your purchase immediately, after due checks.

Tracking code

We will provide the tracking code for your purchase by email within 3 to 10 business days after your order has been dispatched.