Customs Taxation and Postal Policy

Decree-Law 1,804/80 relating to the provisions clearly establishes that every Brazilian citizen has the right to import products worth up to $50 USD (US Dollars) without customs fees.

The vast majority of products available in our catalog are significantly below this threshold, which means that, in general, you will not experience any Customs-related issues when purchasing these items.

In some specific cases, the “Tax Problems” situation may be associated with ICMS Protocol 021/2011. This protocol requires the payment of Tax on the Circulation of Goods and Services (ICMS)

If you are faced with a situation where your product is subject to tax, we ask that you contact us using the customer service form on our website, by email ( contact@planetemporio.com ) or even via WhatsApp ( + 55 11 9 9375-3602 ).

We will be available to provide assistance and do everything possible to minimize the impact of any tax charges. Our team will be ready to assist you throughout the process, ensuring a smooth and satisfactory shopping experience.

We are committed to offering the best support to our customers and making your shopping experience with us as hassle-free as possible. If you have questions or require additional assistance, please do not hesitate to contact us. Planet Empório is here to meet your needs and ensure your satisfaction.

Please note, our commitment is to provide a hassle-free shopping experience for all our customers. We understand that the issue of customs taxation can be challenging, but we are here to help simplify this process for you.

It is important to note that rules and regulations related to imports and taxation may change over time. Therefore, we recommend that you are always aware of current policies to ensure a smooth transaction. Furthermore, to avoid possible delays, it is essential to provide accurate and complete information when making your purchase.

Our team is on hand to answer any questions and provide detailed guidance on the import process. Planet Empório is committed to making your shopping experience as pleasant and hassle-free as possible, allowing you to make the most of our products and services.

Thank you for choosing Planet Empório and trusting us with your international shopping needs. If any questions or concerns arise, do not hesitate to contact us. We are here to help and ensure your satisfaction is our number one priority.