How do I track my order?
You can track your product using the tracking code that is sent to your purchase email immediately after your order has been dispatched. Just click on “Track Order” on our website and enter the search code. If you have any questions, contact us immediately on our service channels such as WhatsApp (+55 11 9 9375-3602) or E-mail (contate@planetemporio.com) .
How long does it take for my order to be delivered?
Our commitment is to deliver your product within 14 to 28 business days. It is important to note that if customs delays occur and the order is held in Brazil, the release time is not included in the delivery time. We emphasize that the delivery time to anywhere in Brazil varies from 20 to 90 days after payment confirmation, however our commitment is, as stated, to deliver your product between 14 and 28 business days.
NOTE: The information "Product in Brazil" guarantees delivery within 15 working days.
Can I request a product exchange if I am not satisfied?
Certainly, it is your right guaranteed by law. We accept exchange requests. Please contact us within 7 days of receiving your product for detailed information about the exchange process under our “Exchanges, Returns and Refunds” policy.
How do I return a product and receive a refund?
If you are not satisfied with the product, please contact us within 7 days of receipt to request a return and refund. We will be ready to assist you in this process in accordance with our “Exchanges, Returns and Refunds” policy.
How can I contact Customer Service?
Our Customer Service - SAC is available to help you. We provide 2 (two) means of contact: WhatsApp (+55 11 9 9375-3602) Email (contate@planetemporio.com) On our website, somewhere on the screen you can see the contact icon and if you don't If you have WhatsApp on your device, you can send us an email through your provider or by filling out the form available on our website.
Do you offer free shipping on your products?
Yes, we offer free shipping throughout Brazil.
Is it possible to cancel my order?
Yes, it is possible to cancel your order before shipping. We ask that you contact us as soon as possible to request any cancellation and avoid any inconvenience.
My order is delayed, what should I do?
Although it rarely happens, any unforeseen event is possible, but we will always do our best to resolve them. In this case, we need you to contact us providing your order number, and we will do our best to resolve the situation quickly and effectively.
Do you offer a guarantee on your products?
Yes, we offer a guarantee on all of our products. For detailed warranty information on a specific product, please refer to the product description or contact us for further clarification.
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