FAQ - Frequently Asked Questions
How do I track my order?
You can track your product using the tracking code sent to your purchase email immediately after your order is dispatched. Just click on “Track Order” on our website and enter the code to search. If you have any questions, contact us immediately through our customer service channels such as WhatsApp (+55 11 9 9375-3602) or Email (contate@planetemporio.com) .
How long will it take for my order to be delivered?
Our commitment is to deliver your product within 14 to 28 business days. It is important to note that if customs delays occur and the order is held in Brazil, the release time is not counted towards the delivery time. Please note that the delivery time to any location in Brazil varies from 20 to 90 days after payment confirmation, however, our commitment is, as stated, to deliver your product between 14 and 28 business days.
NOTE: The information "Product in Brazil" guarantees delivery within 15 business days.
Can I request an exchange for a product if I am not satisfied?
Of course, it is your right guaranteed by law. We accept exchange requests. Please contact us within 7 days of receiving the product for detailed information about the exchange process under our “Exchanges, Returns and Refunds” policy.
How do I return a product and receive a refund?
If you are not satisfied with the product, please contact us within 7 days of receipt to request a return and refund. We will be ready to assist you in this process under the terms of our “Exchanges, Returns and Refunds” policy.
How can I contact Customer Service?
Our Customer Service Department is available to help you. We provide 2 (two) means of contact: WhatsApp (+55 11 9 9375-3602) E-mail (contate@planetemporio.com). On our website, somewhere on the screen you can see the contact icon and if you do not have WhatsApp on your device, you can send us an e-mail through your provider or by filling out the form available on our website.
Do you offer free shipping on your products?
Yes, we offer free shipping throughout Brazil and on all products.
Is it possible to cancel my order?
Yes, it is possible to cancel your order before it is shipped. Please contact us as soon as possible to request a cancellation and avoid any inconvenience.
My order is delayed, what should I do?
Although this may be a rare occurrence, any unforeseen event is possible, but we will always do our best to resolve it. In this case, we need you to contact us with your order number, and we will do our best to resolve the situation quickly and effectively.
Do you offer a warranty on your products?
Yes, we offer a warranty on all of our products. For detailed information about the warranty of a specific product, please refer to the product description or contact us for further clarification.
My Wishlist
Wishlist is empty.
Compare
