Service Terms

I. Introduction

Welcome to Planet Empório's Terms and Conditions of Use!

These Terms and Conditions of Use ("Terms") establish the rules and guidelines for the use of Planet Empório's services and website. By accessing, browsing or using our services, you agree to respect and comply with these Terms in their entirety. If you do not agree with any part of these Terms, we ask that you do not continue to use our services.

II. Acceptance of Terms

By using our services, you agree to these Terms, committing to fully comply with them. We reserve the right to refuse or revoke access to our services at any time if we believe they are being used inappropriately or in violation of these Terms.

III. Responsible Use

By using our services, you agree to do so responsibly, ethically and in compliance with all applicable laws. The use of our services for illegal, fraudulent, defamatory, harmful purposes or that violate the rights of third parties is expressly prohibited.

IV. Account Registration

To access certain features of our services, you may be asked to create an account. By doing so, you agree to provide accurate, current and complete information. It is your responsibility to maintain the confidentiality of your login information and to immediately notify us of any unauthorized use of your account.

V. Privacy

Your privacy is important to us. By using our services, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy. Please be sure to review our Privacy Policy to understand how your information is treated.

SAW. User Content

You may have the opportunity to provide content such as comments, reviews or information on our website and social media. You agree to provide content that is accurate, non-defamatory, and does not violate the rights of any third party. Planet Empório assumes no responsibility for user content and reserves the right to remove or moderate any content considered inappropriate, at our discretion, policies and legislation.

VII. Communication

We are available to help you and answer your questions. You can contact us via the Contact Form on our website, send an email to contact@planetemporio.com or use WhatsApp via the number ( +55 11 9 9375-3602 ). We are committed to providing efficient and attentive service.

VIII. Changes to Terms of Service

From time to time, we may review and update these Terms of Service to reflect changes to our services or legal requirements.

Any significant changes will be communicated to you appropriately. We recommend that you regularly review these Terms to be aware of any updates.

IX. Applicable law

These Terms of Service are governed by the laws of Brazil. Any dispute related to these Terms will be submitted to the jurisdiction of the competent courts in Brazil.

X. Orders and Payments

Orders placed on our website are subject to our payment and delivery policy. Product prices are updated regularly, and we reserve the right to modify prices at any time without prior notice (after payment you will not be subject to any change in the amount you paid), rest assured.

XI. Discount coupons

Discount coupons are intended exclusively for Planet Empório customers and cannot be sold by third parties. Only one coupon can be used per order and the discount cannot be combined with other coupons or gift cards. The discount can only be used for products sold on the website and cannot be redeemed for cash. In case of cancellation of the purchase, the amount to be refunded will be the same as the payment made, including the discount.

XII. Delivery and Deadlines

We provide estimated delivery times, but please note that these are forecasts only and may vary due to circumstances beyond our reasonable control, such as extreme weather events, logistical issues or customs delays.

XIII. Exchanges, Returns and Refunds

We are committed to ensuring your satisfaction with our products. See our Exchanges, Returns and Refund Policy for detailed information on how to proceed with them.

XIV. Intellectual property

All intellectual property rights related to our services and content, including logos, trademarks, texts and images, belong to Planet Empório. Unauthorized reproduction of any copyrighted content is strictly prohibited.

XV. Limitation of Liability

Although we strive to provide high quality services, we do not guarantee that our services will be free from interruptions, unforeseen events, errors or omissions. Under no circumstances will Planet Empório be responsible for direct, indirect, incidental, special or consequential damages arising from the inappropriate use of our services.

XVI. Guarantees

The products offered by Planet Empório are provided “as is” and “as available”. We offer a guarantee in accordance with our Warranty Terms contained in the footer of the website.

XVII. Indemnity

You agree to indemnify Planet Empório and its affiliates against any claim, suit, liability, loss, expense or cost arising from your use of our services or violation of these Terms of Service.

XVIII. Third Party Links. Third Party Links

Our website may contain links to third party websites. These links are provided for your convenience only. The inclusion of third-party links does not imply our approval or endorsement of those sites. We are not responsible for the content or privacy practices of these sites.

XIX. Force Majeure

We will not be responsible for any failure or delay in fulfilling our obligations under these Terms of Service due to causes beyond our reasonable control, including, but not limited to, natural disasters, acts of war, strikes, among others.

XX. Termination

You may terminate your account at any time, and we reserve the right to terminate the accounts of users who violate these Terms.

XXI. General Provisions

These Terms represent the entire agreement between you and Planet Empório and supersede all previous agreements. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

XXII. Questions and Complaints

We are committed to providing excellent customer service. If you have questions or complaints regarding our services, please contact us so that we can resolve the situation effectively.

XXIII. Separation Clause

If any part of these Terms is held to be invalid or unenforceable, the remaining part will remain in effect.

XXIV. About Terms of Service

Any questions about our Terms of Service should be directed to our official channels such as the Contact Form on our website, or send an email to contact@planetemporio.com or use WhatsApp via the number (+55 11 9 9375-3602).